Shipping policy
Shipping Policy
Applies only to tangible products purchased through Tokyo Private Tours. Our primary business is consulting services.
Introduction
We ship physical goods internationally within 3 to 15 business days based on your location. We do not offer local (domestic) shipping within Japan.
Shipping Locations
- International Only: No local shipments.
Shipping Costs
- Flat Rate: ¥1,500 per international order.
- Additional Fees: Based on size, weight, or destination, calculated at checkout.
Delivery Timeframes
- Standard Shipping: 3-15 business days.
- Expedited Shipping: Available for an additional fee with shorter delivery times.
Order Processing
- Processing Time: Within 2 business days.
- Order Confirmation: Sent via email upon processing.
Shipping Methods
- We use reputable international carriers and provide tracking numbers once shipped.
Customs, Duties, and Taxes
- Customer Responsibility: Any customs duties, taxes, or fees are the customer's responsibility.
- Documentation: Ensure all required documents are accurate to prevent delays.
Damaged or Lost Packages
- Damaged Goods: Contact us within 7 days with photos for a replacement or refund.
- Lost Packages: We will work with the carrier to locate your shipment or provide a refund.
Address Accuracy
- Ensure your shipping address is correct. We are not responsible for delays or losses due to incorrect addresses.
Shipping Restrictions
- Prohibited Items: Certain products may be restricted or prohibited in some locations. It is your responsibility to comply with local laws.